Last updated: 14 October 2026
About these terms
These terms apply to the website metropolmed.com and to services booked with Metropolmed Sağlık Hizmetleri ve Turizm A.Ş. (“Metropolmed”, “we”, “us”). By using the website or booking with us, you accept these terms. If you do not agree, please do not use the website.
- Metropolmed Sağlık Hizmetleri ve Turizm A.Ş.
- Head office: Atalar, Üsküdar Cd. SS Plaza No:87/15, 34862 Kartal/İstanbul, Türkiye
- Clinic: Atalar, Üsküdar Cd. No:112, 34862 Kartal/İstanbul, Türkiye
- Email: [email protected]
- Phone: +90 216 504 52 69 · WhatsApp: +90 549 540 58 40
Information on this website
The content on this website is for general information only and is not medical advice. It does not replace a consultation with a doctor. Results differ from person to person; before-and-after photos show the results of individual patients, shared with their permission, and are not a guarantee of your result.
Medical assessment and suitability
Every treatment depends on a medical assessment. Our doctors may change the planned treatment, graft number or technique, or decide that a treatment is not suitable for you, based on your health, tests and examination. You agree to give complete and accurate information about your health, medication and medical history.
Quotes, packages and prices
Your price is confirmed in writing after a free assessment. A package includes only the services listed in your written quote, such as treatment, tests, hotel nights, VIP transfers and interpreter. Flights, extra nights, meals outside the package and personal expenses are not included unless stated.
Deposits, payments and cancellations
- A deposit may be requested to confirm your treatment date. The amount and payment method are confirmed in writing by your coordinator.
- The remaining balance is paid as agreed in your written quote, at the latest on the treatment day.
- Payments can be made by card (QNBpay or Stripe), Wise or bank transfer.
- Cancellation and refund terms are set out in our Refund & Cancellation Policy and in your written quote. Please tell us as early as possible if you need to change or cancel your date.
- Payments are processed by METROPOLMED TURKIYE LTD (UK) and METROPOLMED HEALTH GROUP LLC (US).
- If a treatment cannot go ahead for medical reasons found during your examination, we will discuss alternatives or refunds with you.
Aftercare and follow-up
You agree to follow the aftercare instructions given by our medical team. Follow-up is provided online and, where agreed, in person, for the period stated in your package.
Third-party services
Hotels, airlines, payment providers and other third parties provide their services under their own terms. We arrange these services for you with care but are not responsible for events outside our control, such as flight delays or force majeure.
Intellectual property
All content on this website, including text, photos, videos, logos and design, belongs to Metropolmed Sağlık Hizmetleri ve Turizm A.Ş. or is used with permission. You may not copy or reuse it without our written consent.
Liability
We provide our services with the care expected from a licensed healthcare provider. To the extent permitted by law, we are not liable for indirect losses or for damage caused by not following medical advice or aftercare instructions. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the Republic of Türkiye. Istanbul courts and enforcement offices have jurisdiction, without prejudice to any mandatory consumer rights you have in your country of residence.
Changes
We may update these terms. The version published on this page on the date of your booking applies to that booking.
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