MetropolMed Health Group (Referred to as the Company or the Hospital) will be able to process your personal data as Data Controller within the scope of the Personal Data Protection Law No. 6698 (Law) and the European Union General Data Protection Regulation (“GDPR”) and the relevant legislation.
You can find detailed information about the protection, processing, storage and destruction of your personal data under the heading "Personal Data Protection and Privacy" on our website.
Your personal data that you share with our company, with automatic or non-automatic methods, offices, agencies, branches, call center, website, social media channels, sms channels, mobile applications and business/program partner through similar means, verbally, in writing or electronically.
Personal data can also be collected from digital media such as company websites, software and applications made available on computers or some smart devices, and social media accounts activated by persons authorized to provide services on behalf of the company.
Video recordings of our visitors are taken through the camera monitoring system at our company's building, facility entrances and inside the facility. The company, within the scope of monitoring with security cameras; It aims to increase the quality of the service provided, to ensure its reliability, to ensure the safety of our company, customers and other people, and to protect the interests of the customers regarding the service they receive. Our detailed lighting text regarding the camera monitoring activity is available on the site.
The company may process your private and general personal data, especially your health data, for the stated purpose
Your personal data shared by you;
a) Your personal data will be stored in electronic and/or physical media. Necessary business processes are designed and technical security infrastructure developments are implemented in order to prevent your personal data provided and stored by our company from being exposed to unauthorized access, manipulation, loss or damage in the environments where they are stored.
b) Your personal data will be processed by taking all necessary information security measures, provided that it is not used outside of the purposes and scope notified to you, and will be stored and processed during the legal retention period or, if such a period is not foreseen, for the period required by the processing purpose. When this period expires, your personal data will be removed from our Company's data streams by deletion, destruction or anonymization methods.
c) The company adopts the principle of acting in accordance with the law when sharing data with both business and solution partners. Data is shared with business and solution partners with the commitment of data confidentiality and only as much as the service requires, and these parties are compelled to take measures to ensure data security.
d) About the Regulation of Trade. About Commercial Communication and Commercial Electronic Messages by Law. In accordance with the regulation, e-mails for advertising purposes can only be sent to people with prior approval. The explicit consent of the person to whom the advertisement is sent is required. The Company complies with the details of the "approval" determined in accordance with the same legislation. This approval can be obtained in writing, in the physical environment or by any electronic means of communication.
e) If a contractual relationship is established with our customers and prospective customers, the collected personal data can be used without the customer's consent. However, this use takes place in line with the purpose of the contract. On the other hand, the data left to us by our prospective customers (prospective customers) are processed in order to provide them with an easier and higher quality service afterwards. These data are deleted upon request, if there is no contractual relationship.
f) The data that reaches our company are only processed into the system as much as necessary. Redundant information is not recorded in the system, deleted or anonymized. These data can be used for statistical purposes.
g) Your personal data that we have mentioned above, Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Private Hospitals, Regulation on the Processing of Personal Health Data and Protection of Privacy and Ministry of Health regulations and other legislation provisions. Within the scope of the disclosure obligation of the data controller, we inform you that it can be processed within the framework of the HOSPITAL and/or transferred to the physical archives and information systems of our suppliers, and can be kept in both digital and physical environment.
B. TRANSFER OF PERSONAL DATA
Ø The Company, in accordance with the additional regulations listed in Articles 8 and 9 of the Law and determined by the Personal Data Protection Board; If there are conditions for the transfer of personal data, it can transfer personal data at home or abroad.
Ø Transfer of personal data to third parties in the country, in the presence of at least one of the data processing conditions in Articles 5 and 6 of the Law, and on condition that the basic principles regarding data processing conditions are complied with, your personal data can be transferred by the company.
Ø The transfer of personal data to third parties abroad, upon the company and the data controller in the relevant country undertaking in writing, to allow the personal data to be processed by the Board, and existence of at least one of the data processing conditions specified in Articles 5 and 6 of the Law. Personal data may be transferred to third parties abroad.
You can obtain the conditions and detailed information regarding the transfer of your personal data from the Personal Data Protection and Processing Policy on our website.
Despite the fact that it has been processed in accordance with the provisions of the relevant law, it may delete or destroy personal data at its own discretion or upon the request of the personal data owner, in the event that the reasons for its processing disappear. The deletion or destruction techniques used by us are physical destruction, secure deletion from software, secure deletion by an expert. The company can anonymize personal data when the reasons that require the processing of personal data processed in accordance with the law are eliminated. Anonymization of personal data means that personal data cannot be associated with an identified or identifiable natural person under any circumstances, even by matching them with other data. In accordance with Article 28 of the KVK Law; Anonymized personal data may be processed for purposes such as research, planning and statistics. Such processing is outside the scope of the KVK Law and the explicit consent of the personal data owner will not be sought. Personal data processed by anonymizing are outside the scope of the KVK Law. The most used anonymization techniques by the company are masking, aggregation, data derivation, data hashing. You can find detailed information on the methods of destruction of personal data from the "Personal Data Retention and Destruction Policy" on our website.
Pursuant to Article 5 of the KVK Law, the following personal data may be processed without your explicit consent in the following cases:
1. Explicitly stipulated in laws.
2. The person who is unable to express his consent due to actual impossibility or whose consent is not given legal validity is compulsory for the protection of himself or someone else's life or bodily integrity.
3. It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract.
4. It is mandatory for the data controller to fulfill its legal obligation.
5. The person concerned has been made public by himself.
6. Data processing is mandatory for the establishment, exercise or protection of a right.
7. Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.
As a company; We attach importance to the protection of your personal data. For this reason, we present to your information that we provide protection against possible risks within our technical and administrative possibilities in accordance with information security standards and procedures.
Personal Data Protection Law m. 11, by filling in the "Data Owner Application Form" on our website and delivering it by hand to the address of the workplace where you received the service with wet signature, by sending it via a notary public, by sending it to our Company's cap address in the form of [email protected] from your registered e-mail address, or In accordance with the relevant legislation, by sending a "Word or PDF" extension file signed with a secure electronic signature via https://www.metropolmed.com/contact e-mail;
1) Learning whether it has been processed; if it has been processed, to request information about it and to learn whether it is used in accordance with this purpose with the purpose of processing,
2) To know the third parties to whom personal data is transferred in the country or abroad, 3) Requesting correction of these in case of incomplete or incorrect processing,
4) If your personal data is incomplete or incorrectly processed, requesting the notification of the third parties to whom the personal data has been transferred, regarding their correction and/or the deletion or destruction of personal data,
5) In case your personal data is incomplete or incorrectly processed to request their correction and to notify the third parties to whom your personal data has been transferred,
6) Objecting to adverse results that may arise as a result of processing through automated systems,
7) In case of damage due to processing contrary to the law and the relevant legislation, the compensation of the damage
We inform you that you have the right to demand from us.
Your right to learn whether personal data is processed or not, and your right to request information if personal data has been processed; If you exercise your right to know the purpose of processing personal data and whether they are used in accordance with its purpose, or to know the third parties in the country or abroad to whom personal data are transferred, the relevant information will be sent to you as soon as possible and within thirty days at the latest, depending on the nature of your request. You will be notified in writing or electronically, via the contact information provided by you, however, if the transaction requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.
During the evaluation of the applications, the company first determines whether the person making the request is the real right holder. However, the company may request detailed and additional information in order to better understand the demand when it deems necessary.
Responses to data subject applications are notified by the company in writing or electronically. If the application is rejected, the reasons for the rejection will be explained to the data owner with justification.